Delivery times vary depending on the product type. Ready to ship plushies typically arrive within 9 to 19 business days. Made to order items range from 16 to 54 business days depending on complexity. Print on demand apparel typically arrives within 7 to 21 business days. All orders include a tracking number. Please visit our Shipping Policy for full details or use our Order tracking page to follow your shipment.

We accept returns, replacements, and refunds on most (Except handmade and made to order items please read our return and refund policy) plush toy orders within 30 days of delivery. Tshirts, hoodies and apparel items are not eligible for return or exchange unless it arrives damaged or defective. Please visit our Refund and Return Policy for full details.

You can reach us by email at info@aprasi.com,or through our contact page. We are available Monday to Friday 8am to 5pm AWST.

All plush toys and fan-inspired products are shipped from China via our international logistics partners. Tshirt, hoodies and other apparel item ships from our local fulfillment partner's facility closest to your location. For full details on carriers and delivery windows please visit our Shipping Policy.

No. Our plush toys are independently created, handmade, fan-inspired works. They are not licensed, authorized, endorsed, or affiliated with any official franchise, studio, or rights holder. They are original handmade creations made by independent artists out of appreciation for fandom culture. For our full intellectual property statement please read our Terms of Service and Disclaimer.

Made to order means your item is crafted specifically after you place your order. It is not sitting in a warehouse ready to ship. This allows us to offer unique, handmade pieces but does require additional handling time before dispatch. The handling time for each product is clearly listed on its product page. For full delivery timeframes please visit our Shipping Policy.

Yes. All orders come with a tracking number which will be emailed to you once your order is dispatched. You can track your order anytime using our order tracking page. If you do not receive your tracking details within your expected handling window please contact us at info@aprasi.com or through our contact page.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and PayPal. All payment options are displayed at checkout. For more information on how we keep your payment data safe please visit our Payment and Security page.

Yes. All transactions on aprasi.com are processed through SSL encrypted connections. Your payment details are handled directly by Shopify Payments and PayPal, both of which are PCI-DSS compliant. We never store your full payment card details on our systems. For full details please read our Privacy Policy and Payment and Security page.

Yes. In addition to our website at Aprasi you can also find us on eBay and Etsy. You can also read our fandom articles and anime culture content on our blog.

Yes. We take your privacy seriously and are fully committed to GDPR compliance for all EU and EEA customers. We use a cookie consent banner, offer full data subject rights including the right to access, correct, and delete your personal data, and work only with GDPR compliant third party service providers. For full details please read our Privacy Policy and our GDPR Privacy Policy.